Quick thoughts on service

I've just finished reading the latest Flipchart Rick piece on the labour market and servants...The concept of service prompted a thought. I remember going to see Fons Trompenaars speak about 'Servant Leadership' a few years ago. Servant Leadership sounds, to some people, quite weak when leaders should do bold, visionary and leaderly things - but [...]

Essential Behavioural Economics Books for HR and L&D

Essential Behavioural Economics Books for HR and L&D

Recently Sukh Pabial has written a couple of pieces about the crossover between behavioural economics and HR/L&D. I'm not claiming expertise in this area, but it's probably true that I've probably read a bit more of this stuff that quite a few people so I thought I'd share some tips for reading. Nothing particularly 'out [...]

Behavioural Economics and L&D/HR

Some thoughts –

i) if you ever get the chance to chew things over with Sukh then do. He’s a genuinely caring and smart guy. Double threat (but not threatening).

ii) if you need documentation handing at your org then why not opt for carrot rather than stick and to make it an even nicer carrot why don’t you help someone else too? Encourage people to complete your forms (if you must…) by giving money to a charity your org supports for every returned form then run a charity type barometer to measure progress (PS if you decide to do this please let me know, I don’t have my own org to play about with at the moment – I have, in the past, offset the carbon footprint of the forms)

iii) I’d build on the personalised text by talking about crowd behaviour/social proof – x% have attended so far this year. Also there’s an opportunity to utilise the fact we like to remain consistent to pledges/promises by asking people to highlight why they want to attend and what they want out of the course in writing when they sign up… It’s not a barrier – it’s potentially a sensible check.

Just ideas – always just ideas.

Thinking About Learning

I come across a lot of interesting stuff in my Twitter timeline. I follow too many interesting people you see. Mostly, though, there are too many clever people out there studying the human condition in a plethora of ways which I try to understand better. Even topics like SEO and politics inform how we as humans interact, react and connect. We’re just becoming more and more sophisticated about lots of facets of life. For some, this is too much. We are getting too sophisticated about too many things and no one can possibly understand everything. For sure I don’t understand nearly enough about particle physics and applied mathematics and what actuaries actually do.

But the topics I am coming across are constantly keeping my (short-attention spanned) brain very much fired up. Behavioural economics has been on my mind for a long time. It’s a topic of interest that David D’Souza…

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